Terms

CQP Terms & Conditions

The CQP terms & conditions were last updated on 7-May-2015.

General Terms and Conditions
These terms apply to all users of the domain C-QP.COM and its sub-domains (henceforth: the site). The Terms and Conditions will be valid for all your future transactions with Coloquy CQP AB (henceforth: CQP; may be referred to as ’us’) and visits to the site.

If you are under 18, you may use this Site only with involvement of a parent or guardian. If you are a parent or legal guardian, you must monitor and supervise the use of this Site by children, minors and others under your care.

CQP reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the terms and conditions. Users are responsible for keeping themselves updated with such changes.

Contact Us
If you have any comments or queries regarding our terms and conditions or privacy policy, please send an e-mail to info@c-qp.com, or write to us at the following address:


Coloquy CQP AB
VAT: 556944-6429

Showroom & Office
Skeppargatan 22
114 52 Stockholm
SWEDEN

Phone: +46 735 26 62 21
info@c-qp.com

Disclaimer
CQP does not guarantee that all items included in the CQP online shop are in stock at the time of your order. In the event that an item is unavailable, CQP will contact you shortly by phone or by e-mail. CQP cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. CQP may, at any time, amend the content of the site. Although CQP strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, CQP will give you the option of placing a new order with the correct price or canceling your order. CQP, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by e-mail. If we are unable to contact you, your order will be automatically cancelled. Part of the services mediated through the site are maintained by outside organizations. In situations where CQP acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. CQP cannot be held responsible for any damages caused from using the site or, for that matter, not being able to use the site. CQP cannot guarantee problem-free, uninterrupted, and secure access to the site.

Copyright Permission Notice
Copyright in the documents provided in this site (including, without limitation, the trade marks of CQP, logos, graphics, text, articles, photos, designs, logos, icons, images, data and software) are owned by or licensed to CQP and it’s affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from CQP. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.

ORDERS

Order Confirmation
All orders are subject to acceptance and availability, and items in your shopping cart are not reserved and may be purchased by other customers. We may refuse to process and therefore accept a transaction due to suspect fraud or any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site or refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Once your order has been accepted we will send you a confirmation e-mail with information about your purchase. Please keep this confirmation and check that it is correct. If you have any queries please contact our customer service team. Have your confirmation at hand when contacting customer service as this will help make the process run smoother and quicker. If you want to cancel or change your order please contact our customer service team as soon as possible.

CQP reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Pricing Policy
Prices are displayed in SEK in Sweden, GBP in the UK, in EUR for the rest of Europe and USD in the rest of the world. Sales tax of 25% is included in all prices inside the EU. Product prices are set using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. The price of a product displayed on the site at the time the order is accepted and will be honored, except in cases of error. CQP will in such case notify you using stated contact details.

For press inquiries, please view our contact pages at C-QP.COM or e-mail info@c-qp.com.

Legal

Trademarks
Our trademarks include (amongst others) the CQP name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.

Privacy policy
This website is managed by Coloquy CQP AB. Coloquy CQP AB is registered in Stockholm, Sweden. CQP recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect the information you provide us. By accessing and using the CQP website (including purchasing items through our website), or submitting personal information at any CQP outlet, online or elsewhere, you consent to our collection, use and disclosure of your information as described in this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by CQP. CQP reserves the right occasionally to make changes to its privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop. You should therefore review this page from time to time to get updated information including in particular, each time you use the online shop.

The Type of Information and Data Collected
CQP collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track IP addresses so we can improve our services and enhance your CQP experience. In addition, CQP collects some protected personal information (e.g. name, address, telephone number(s), e-mail address etc.) from our customers who submit a customer information card at one of our stores, from our affiliated companies and, on occasion, from unrelated third parties. CQP does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.

Children’s privacy
CQP does not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), please ask your parent or guardian to register.

Legal Purchase Age
If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything on C-QP.COM or any other website related to CQP.

How does CQP use the Information Provided?
If you give us your personal information, at one of our stores or online, then with your consent, CQP will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by e-mail only if you give us your permission to do so by either giving the appropriate consent on our web site or by submitting your e-mail address in any of our stores. In addition, we may use information about your product interests and purchases from us and our affiliates, including without limitation CQP, to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Does CQP share Your Information with Others?
CQP does not sell, rent or disclose our client's names, addresses, e-mail addresses or other personal information to any CQP entity. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, CQP contracts selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on CQP’s behalf, but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If CQP is acquired by another entity or is merged or consolidated, information about CQP customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

Accuracy and Retention
You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the CQP’s marketing list at any time by contacting us by e-mail info@c-qp.com or mailing address as listed. If you are registered with CQP on our website and would like to be removed from our marketing list, click on the unsubscribe link included in all e-mails sent from CQP or contact us via e-mail on info@c-qp.com.

Cookies
Cookies are pieces of information a website can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Security
CQP uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

CQP use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The CQP online shop uses the Thawte SSL Certificates, which secures communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout. For security reasons, we do not store any payment information in our database.

Links
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

Colors
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor and partly on the uniqueness of products.

Violation of Rules
CQP reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

Force Majeure
In case of Force Majeure, CQP’s obligations will be suspended. The contract between you and CQP can, in such cases, be partially or fully terminated by yourself or by CQP. Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters, fire or similar events. Under such circumstances, CQP will attempt to resolve all issues in a timely manner.

Governing Law
These terms of use are complied in accordance with Swedish law and the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Sweden and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

Shipping info

DELIVERY

Delivery Information
Normally your order will be dispatched within 48 hours of receipt of the confirmation e-mail (except for on weekends and public holidays). Should extra costs be incurred, or if your order happens to be out of stock or your delivery delayed, you will be notified by e-mail as soon a practically possible.

When your order leaves our warehouse you will receive a tracking number in a confirmation e-mail that can be used to track your order. All orders are sent via UPS and will need to be signed for upon arriving to your stated address – thus we recommend you provide an address where you will be able to accept and sign for your package during working hours, as well as a phone number where you can be reached during working hours.

Delivery time within EU is estimated to 2-5 working days. To the rest of the world, delivery time is estimated to 3-5 working days. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country and payable by the receiver.

Delivery cost to locations in Sweden, most of the EU, Norway, Switzerland, Andorra, Liechtenstein, Monaco, San Marino, US, Canada, Mexico and the Vatican City, is included in our prices. For deliveries to other destinations, and exceptions to the above, CQP will charge an additional cost for shipping as follows:

Australia, Hong Kong, Japan, Singapore, South Korea: USD 25
Cyprus, Malta: EUR 25
Gibraltar, Greenland: EUR 20
Iceland: EUR 15
Israel, Turkey, Ukraine: USD 25

You may also pick your purchase up in our showroom - to do this please uncheck "ship to the same address" in the check out area and write CQP Showroom, Skeppargatan 22, 114 52, Stockholm.

Sales tax of 25% is included in all prices inside the EU. There are no extra charges except those that appear on your list of purchases when you go to the check out.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. CQP ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.

Unclaimed Packages
If a package is unclaimed and returned to us we will charge you for the cost of the return delivery. If a customer has more than 2 unclaimed packages they will be barred from shopping at C-QP.COM.

Payment Methods
If you choose to pay with a credit card there will be no extra charges except the potential fee for delivery. We accept payments with VISA, MasterCard and American Express. The order amount will be held on your card once your order has been placed. Your card will be charged as soon as your order is confirmed and dispatched from our warehouse. If the issuer of your payment card refuses to authorize payment to CQP, we will not be liable for any delay or non-delivery.

Your card payment is securely handled using the latest security technology available. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. Your card details are not available for anyone from our staff.

SIZE GUIDE
We strongly recommend you use our size guide, to ensure you are satisfied with your purchase and can avoid returns. We have measured the length and width of the inner soles of our sneakers, and recommend you compare these measures to the inner sole of a similar shoe you already own, or a shoe with a removable inner sole. It is worth an extra few minutes. Note that CQP’s sneakers have a narrow fit compared to more utilitarian sneakers. Also note that our sneakers are made of natural materials that tend to stretch slightly over time – and a shoe that feels slightly tight the first time you use it will likely fit perfectly after being worn a few times.

RETURN POLICY
We want you to be satisfied with your purchase. Therefore, whenever you shop at C-QP.COM you have the opportunity to return the goods within 14 days. The condition is that the goods will be returned in original condition and that means not being worn or used, other than for trying the size, which we recommend you do on a carpeted surface. The return should include the original packaging and brand labels. FOR CHRISTMAS, WE OFFER AN EXTENDED RETURN PERIOD: PURCHASES MADE BETWEEN 20th NOVEMBER - 20th DECEMBER CAN BE RETURNED UNTIL 12th JANUARY 2018.

CQP offers free exchanges and will cover the shipping cost for sending the item being exchanged to our warehouse as well as for the new item being sent. Note that it is the customer who is responsible for ensuring the goods are returned in the same condition as when leaving the CQP warehouse.

For returns, CQP will arrange the shipment and part of the shipping & handling cost will be non-refundable (please see below), which is why we strongly recommend you use our size guide. Costs for returns will be covered only if the wrong product has been delivered from CQP. In case of a return the cost that will not be refunded is SEK 200 for Sweden, EUR 30 for European markets, USD 35 for the US and Canada and USD 45 for remaining markets.

If you paid using a credit/debit card the refund will go onto the same card. It can take up to 30 days to receive your refund.

How to Make a Return
We offer free returns worldwide. In order to make a return, follow the instructions on the returns form and make sure you fill it in and include it with your return. The returns form will have been enclosed in your delivery. If you have not received it or lost it, please contact us on shop@c-qp.com. Clearly mark the package "Returned Goods".

Complaint
We guarantee that the goods you have ordered are free from defects when delivered. Should you receive faulty goods or an incorrect delivery make sure you contact our customer service team as soon as possible and no later than 14 days after delivery.